Successfully enhanced the Lebara Money and Wallet apps' usability and user satisfaction, as evidenced by positive feedback and increased user engagement.
The design library I created became a cornerstone of Lebara's product development, significantly reducing the time and resources needed to design new features and ensuring a cohesive brand experience across platforms.
My research and user testing efforts led to informed, data-driven design decisions that improved the overall effectiveness of Lebara's digital products, particularly in simplifying international remittances and mobile credit top-ups.
These initiatives contributed to reinforcing Lebara's market position as a trusted provider of telecom and financial services, highlighting the company's commitment to innovation, customer satisfaction, and operational excellence.